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Employing a maid??? You may want to read the following frequently asked questions to know more information.
    Full-time and Part-time Maid
  1. Looking for full-time maid in Singapore?
  2. Need only Part-time maid?
  3. Not living in Singapore, but looking for domestic help?
    Maid Agencies
  1. Why should I engage a maid agency?
  2. Who are the licensed maid agencies in Singapore?
    Some Important Information
  1. Can I employ maid from any country?
  2. What is a security bond?
  3. Can I avoid making the $5,000 security deposit?
  4. Personal Accident Insurance
  5. What medical checks are necessary for my maid?
  6. Am I responsible for the medical expenses of the maid?
  7. Must I attend the Employers' Orientation Programme?
  8. Can I be exempted from attending the Employers' Orientation Programme?
  9. Who conducts the Programme and where are the Programmes conducted?
  10. Where can I find out all the details about the Employers' Orientation Programme?
  11. What are some of the offenses committed by Employers?
    Other Useful Information
  1. How much is the maid levy?
  2. Can I claim tax relief for maid levy?
  3. Can I get refund on the maid-levy paid during the period that my maid goes on home leave?
  4. Do I have to pay the maid salary when she goes on home leave?
  5. Maid wants to send money home?
    Ministry of Manpower Guidelines
  1. MOM Guide on Employing a Maid
  2. MOM Guide on Weekly Rest Day
    Standard Contracts
  1. Employer-FDW Contract
  2. Employer-Agency Contract
    Skills Training
  1. Some Courses Available for your Maids
    Settling-In Programme (SIP)
  1. What is the Settling-In Programme (SIP)?
  2. Why must Foreign Domestic Workers (FDWs) attend the Settling-In Programme (SIP)?
  3. How much does the Settling-In Programme (SIP) cost? Who has to bear the course fees?
  4. Who are the training providers for the Settling-In Programme (SIP) and where is it conducted?
  5. How can employers check if their Foreign Domestic Workers (FDWs) must attend the Settling-In Programme (SIP)?
  6. What languages will the Settling-In Programme (SIP) be taught in?
  7. Can my FDW be exempted from the Settling-In Programme (SIP)?
  8. What happens to Foreign Domestic Workers (FDWs) who do not attend the Settling-In Programme (SIP)?
  9. I am a foreigner and am bring in my own Foreign Domestic Worker (FDW) directly. Must my FDW attend the Settling-In Programme (SIP)?
  10. How do I register for the Settling-In Programme (SIP)?
  11. If FDWs have attended the Settling-In Programme (SIP), would they need to sit for the Entry Test or attend the Safety Awareness Course (SAC)?
  12. My FDW has passed her Entry Test and attended the Safety Awareness Course when she came to work in Singapore previously. Now that she is returning to work in Singapore again, must she attend the Settling-In Programme (SIP)?
Full-time and Part-time Maid
Looking for full-time maid in Singapore?

NetMaid has about 10,000 maid bio-data from about 200 maid agencies. Click here to search maids' bio-data. All the maids available here are represented by respective maid agency. You may want to indicate your preference for maid agency, nationality, type (new or transfer) and other criteria. Once you have shortlist your maids based on your selection criteria, you can request maid agencies to contact you, or you can contact the appropriate maid agency directly.

Need only Part-time maid?

Bio-data for part-time maid is not available on NetMaid. However, there are companies that specialize on providing part-time maids, please click here, tell them your requirements, and they will contact you.

Not living in Singapore, but looking for domestic help?

Most of the maid agencies in Singapore focus only on the Singapore market. However, here are some of the agencies that may be able to help you:

Caregiver
Ana Employment Agency
Kababayan Far East Manpower and Services

If you live in USA, you can find some very useful information on the immigrations procedures for getting a live-in maid here http://www.immigrationforms.com/live-in.htm.

Maid Agencies
Why should I engage a maid agency?

Most maid agencies provide comprehensive services to assist you in employing a maid. A maid agency usually takes all the hassles of Work Permit application, security bond, insurance, travel arrangement, medical screening, etc. away from you. However, please check with individual maid agency for their pricing, service package and details.

Who are the licensed maid agencies in Singapore?

The most updated list of license maid agencies in Singapore is maintained by MOM (Ministry of Manpower), click here.

Some Important Information
Can I employ maid from any country?

No, you can only employ maid from MOM (Ministry of Manpower) approved source of countries for FDW (Foreign Domestic Workers). The countries are: Malaysia, Philippines, Indonesia, Thailand, Cambodia, Myanmar, Sri Lanka, India and Bangladesh.

What is a security bond?

Employer is responsible for the repatriation of the maid. You are required to post a security deposit (bond) of $5,000 per maid with the Work Permit Department, MOM. If you fail to repatriate the maid after cancellation of her work permit, you risk losing the $5,000 security deposit (bond).

Can I avoid making the $5,000 security deposit?

Yes, you can purchase an insurance policy with various options from Anda, NTUC Income, and others to avoid making the $5,000 deposit. However, you may (depending on the insurance package and options you purchase) still be liable for the $5,000 if you fail to repatriate the maid.

Personal Accident Insurance

Employers are required to purchase personal accident insurance coverage for the maid, the minimum sum insured is $10,000. You can purchase such insurance with various options at the following:

Augaries Insurance
116 Lavender Street #02-05
Pek Chuan Building
Singapore 338730
Tel: 6293-6232

Anda Insurance Agencies Pte Ltd
60 Eu Tong Sen Street
#01-13/14 Furama Hotel & Shopping Centre
Singapore 059804
Tel: 6534-2288

NTUC Income Insurance Cooperative Ltd
75 Bras Basah Road
NTUC Income Centre
Singapore 189557
Tel: 6336-3322

What medical checks are necessary for my maid?

Within 14 days of your maid arrival to Singapore, she must undergo a medical examination, and certified fit. Thereafter, the maid is required to undergo six-monthly medical screening, for VDRL, pregnancy, and HIV.

Am I responsible for the medical expenses of the maid?

Yes, as an Employer, you are required to bear the full cost of the medical care, including hospitalization. It is advisable to have insurance coverage for hospitalization expenses for your maid. Depending on the options you choose when purchasing personal accident insurance coverage, it may have been included. If not, you can always contact the following insurance companies like Anda, or NTUC Income.

Must I attend the Employers' Orientation Programme?

In general, if you have not employed a maid before, you must attend a 4-hour Employers' Orientation Programme before you submit your Work Permit application for your maid.

Can I be exempted from attending the Employers' Orientation Programme?

Only if you have valid reasons, for example, medical reason or disability. In this case, you must submit a form to exempt from taking the Programme.

Who conducts the Programme and where are the Programmes conducted?

Currently, PSB Corporation and Singapore Polytechnic conduct the Programme. Singapore Polytechnic also offers an on-line version of the Programme.

Where can I find out all the details about the Employers' Orientation Programme?

Please visit MOM website.

What are some of the offenses committed by Employers?

Offenses committed by Employers (Extracted from MOM Guide)

  • In March 2002, an employer received a five-year jail term for abusing her19-year-old FDW. For over 20 days, the employer scalded the FDW with boiling water, poked her thighs with a pair of scissors and hit the back of her head with the back of a chopper.
  • In July 2002, an employer who physically abused his FDW and caused her death was sentenced to 18 years in prison and 12 lashes of the cane. At her death, the FDW was found to have multiple scars and injuries.
  • In July 2006, an employer was fined $2,000 for asking her FDW to climb and prune a 6-metre mango tree in her yard.
  • In October 2004, an employer who failed to pay her FDW for almost two years was fined $3,000. She was also ordered by the court to pay her FDW the outstanding salary owed to her, which amounted to $3,580.
  • In September 2006, an employer instructed her FDW to climb out of the window of her 18th storey apartment and stand on a narrow ledge to clean the windows. The employer was convicted for breach of the Work Permit Conditions and fined $3,500.
  • In September 2005, an employer deployed her FDW to help out at her food stall from 10am to 6pm from Monday to Friday. The FDW’s duties at the stall included serving customers, collecting money from customers and packing food. The employer was charged for illegal deployment and fined $3,000. Her security deposit of $5,000 was also forfeited.
  • In February 2006, an FDW fell eight stories to her death when hanging laundry on a narrow ledge. The employer claimed that it was her mother-in-law who had instructed the FDW to climb onto the ledge. The court rejected her claim and ruled that as the legal employer, she should bear the “ultimate responsibility” for the FDW’s safety. The employer was sentenced to two weeks in jail.

Other Useful Information
How much is the maid levy?

The Levy is $265 per month. However, if your have children aged less than 12 years old or live with elderly persons aged 65 years old and above, the levy is reduced to $120 per month. CPF Board, as the collection agent, collects the Levy on behalf of MOM. For further details on whether you qualify for levy concession, click here.

Can I claim tax relief for maid levy?

You can claim tax relief if:

1. you are a married woman and has elected for separate assessment; or
2. you are married and your husband is not resident in Singapore; or
3. you are separated or divorced or widowed and living with your unmarried child for whom you can claim child relief.

The relief is two times the amount of maid levy paid for one maid. It can only be set off against the earned income of the wife. Single taxpayers are not eligible for this relief. You can get the relief even if the levy is paid by the husband.

Can I get refund on the maid-levy paid during the period that my maid goes on home leave?

Yes, you can get refund for the maid-levy paid for the period your maid is not in Singapore. You can go to any CPF branch, and produce your maid's passport to support your claim for refund.

Do I have to pay the maid salary when she goes on home leave?

Yes, employer is to pay home leave (including return air ticket) of at least 14 days if both parties agree to extend the contract.

Maid wants to send money home?

Your maid would like to send her monthly salary back to her family regularly. Click here to find out who can provide remittance services.

Skills Training
Some Courses Available for your Maids

Elementary Baby Care
Sunlove Home, 89 Hougang Ave 4, Tel: 6386-0274

Elderly Care (Elementary)
Sunlove Home, 89 Hougang Ave 4, Tel: 6386-0274

Elderly Care (Advanced)
Sunlove Home, 89 Hougang Ave 4, Tel: 6386-0274

Vegetarian Cooking
Sunlove Home, 70 Buagkok View, Tel: 6343-7464

Chinese Cooking
FAST, Toa Payoh Central CC, Tel: 6419-2745

Windows, Word, Excel
Asia Innovatory Management School, 50 Collyer Quay, Tel: 6227-5464

Basic Computing and Internet
NTUC Learning Hub, 10 Anson Road, Tel: 6372-3972

Guitar and Piano
Le Classique Music Studio, 304 Orchard Road, Tel: 6734-6448

Settling-In Programme (SIP)
What is the Settling-In Programme (SIP)?

The SIP is a mandatory one day programme for all first-time FDWs, prior to deployment. The SIP aims to better orientate and equip FDWs with basic knowledge about living and working in Singapore. It includes modules on:

  • Introduction to Singapore;
  • Conditions of employment;
  • Safety at home;
  • Safety in other areas; and
  • Relationship and stress management

The Safety Awareness Course will be subsumed under the SIP. The SIP will be conducted in the FDW's native language, to maximize understanding and retention.

A first-time FDW is one who:

  • Has no employment record with MOM's Work Pass Division; or
  • Has Work Permit records with MOM but did not collect her Work Permit cards previously. This includes Foreign Domestic Workers who have worked in Singapore for brief periods in the past, or who have applied for Work Permits but did not eventually work in Singapore.
Why must Foreign Domestic Workers (FDWs) attend the Settling-In Programme (SIP)?

The SIP will better orientate first-time FDWs by equipping them with basic knowledge about living and working in Singapore. This will include modules on how to manage stress and adapt to working in a foreign, urban environment. These will help FDWs adapt better to working in local households and foster better working relationships with their employers. First-time FDWs must attend the SIP within three working days of their arrival in Singapore, excluding the day of arrival.

Working days are Monday to Saturday, excluding Sunday and Public holiday.

How much does the Settling-In Programme (SIP) cost? Who has to bear the course fees?

The SIP costs $75 (including GST) per FDW. The cost of the SIP will be borne by the FDW employer.

Who are the training providers for the Settling-In Programme (SIP) and where is it conducted?

The Ministry of Manpower has accredited two training providers to conduct the SIP, and they are:

The details of the respective training providers are as follows:

  • Grace Management And Consultancy Services Pte Ltd (GMCS), working in partnership with the Foreign Domestic Worker Association for Skills Training
  • Venue:
    231 Mountbatten Road
    Block A #03-00
    Singapore 397999
    (Enter via Guillemard Crescent)
    Tel: (65) 6299 4333
    Email: gracemgt@gmcs.com.sg
    Webpage: http://gmcs.com.sg/etsac
  • ECON Careskill Training Centre (ECTC) Pte Ltd
  • Venue:
    451 Yio Chu Kang Road
    Singapore 805947
    Tel: (65) 6853 3727
    Email: enquiry@econcareskill.com
    Webpage: http://www.econcareskill.com/SIP
How can employers check if their Foreign Domestic Workers (FDWs) must attend the Settling-In Programme (SIP)?

The Work Permit system keeps a record of employers and their employment history. The system will identify which Foreign Domestic Workers (FDWs) are new to Singapore. Employers and Employment Agencies (Eas) will be informed of this requirement in the 'Letter of Notification to bring FDW into Singapore'.

Employers can check if their FDW is required to attend the SIP via WP Online.

What languages will the Settling-In Programme (SIP) be taught in?

The SIP is conducted in the FDWs' native languages, such as Bahasa Indonesia, Myanmese and Tagalog. SIP will also be conducted in English. You may wish to check with the training providers on the schedules for the SIP classes.

Can my FDW be exempted from the Settling-In Programme (SIP)?

All first-time FDWs are required to attend the mandatory SIP within the first three working days of arrival in Singapore, excluding the day of arrival.Working days are from Monday to Saturday, excluding Sunday and Public holiday.

A first-time FDW is one who:

  • Has no employment record with MOM's Work Pass Division; or
  • Has Work Permit records with MOM but did not collect her Work Permit cards previously. This includes Foreign Domestic Workers who have worked in Singapore for brief periods in the past, or who have applied for Work Permits but did not eventually work in Singapore.

As the SIP is a mandatory programme, no first-time FDWs will be exempted. The SIP is focused on adapting FDWs to working and living in a foreign environment, especially on observing work safety. FDWs will also learn about their rights and responsibilities while working in Singapore, as well as relationship and stress management. The SIP will help FDWs be better oriented and adjusted when starting work at your household, which can help reduce conflicts and accidents at the workplace.

What happens to Foreign Domestic Workers (FDWs) who do not attend the Settling-In Programme (SIP)?

FDWs who fail to attend the SIP within three working days of arrival in Singapore, excluding the day of arrival, will not be issued their Work Permits and will be repatriated.

Working days are Monday to Saturday, excluding Sunday and Public holiday.

I am a foreigner and am bring in my own Foreign Domestic Worker (FDW) directly. Must my FDW attend the Settling-In Programme (SIP)?

If your FDW is a first-time FDW in Singapore, she is required to attend the SIP.

A first-time FDW is one who:

  • Has no employment record with MOM's Work Pass Division; or
  • Has Work Permit records with MOM but did not collect her Work Permit cards previously. This includes Foreign Domestic Workers who have worked in Singapore for brief periods in the past, or who have applied for Work Permits but did not eventually work in Singapore.

The SIP is focused on adapting FDWs to working and living in a foreign environment, especially on observing work safety. FDWs will also learn about their rights and responsibilities while working in Singapore, as well as relationship and stress management. The SIP will help FDWs be better oriented and adjusted when starting work at your household, which can help reduce conflicts and accidents at the workplace.

How do I register for the Settling-In Programme (SIP)?

Registration for the SIP must be done before the arrival of the FDW into Singapore. Registration can be done online at either one of the two accredited training providers' websites:

If FDWs have attended the Settling-In Programme (SIP), would they need to sit for the Entry Test or attend the Safety Awareness Course (SAC)?

No. From 1 May 2012, all first-time FDWs in Singapore will attend the SIP. The SIP will replace the Entry Test, and the SAC will be subsumed under the SIP.

My FDW has passed her Entry Test and attended the Safety Awareness Course when she came to work in Singapore previously. Now that she is returning to work in Singapore again, must she attend the Settling-In Programme (SIP)?

A first-time FDW is one who:

  • Has no employment record with MOM's Work Pass Division; or
  • Has Work Permit records with MOM but did not collect her Work Permit cards previously. This includes Foreign Domestic Workers who have worked in Singapore for brief periods in the past, or who have applied for Work Permits but did not eventually work in Singapore.
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