MAIDS SPECIALIST PTE LTD : Beware!!!!!!!
07-03-2014, 09:33 AM,
MAIDS SPECIALIST PTE LTD : Beware!!!!!!!
I had a very very horrifying experience with MAIDS SPECIALIST PTE. LTD.
They have 2 branches :
1 is in Bt Timah Shopping Centre, the other is in katong shopping centre.
Long story cut short :
My wife was pregnant and due in 2 to 3 months and she found it difficult to cope. So we planned to get a helper.
We met this young lady karen at this maids specialist outlet in bukit timah who offered us a maid at a very low agency fee of $1. Blame us for being greedy and taken in by their sweet words where they told us they are a maid ‘wholesaler’. They provide maid to other agencies etc. blah blah. We thought it was a good deal and she promised us can find a fit for us as they have a lot of maids coming in every week.
That was when the nightmare started.
We started to engage them in August. We confirmed a maid through biodata and because we were new to hiring a maid, we dint know how to choose 1.
WE told Maids Specialist our basic requirements such as taking care of infant, speak some English etc. Every maid biodata they showed us was just too random, no filtering etc. In the end because time was running tight, we had to choose a maid which Karen who told us should be ok lah.
After 3 weeks plus of delay and not hearing anything from maids specialist. … I had to keep calling and emailing….FINALLY the BOMB dropped. Suddenly, one day after I called, Karen told us the maid was pregnant and unable to arrive. Why did we have to call in to get the status so many times and since she know we were urgent, why did they wait until now?
Seriously, it took a long time but we gave them the benefit of doubt and asked for a replacement maid….
NIGHTMARE PART II ENSUED
With this, our hunt for the 2nd maid continued. We are pressed for time. Many a times, we were promised that "tomorrow got new biodata" but when tomorrow came, nothing manifested. I had to keep calling in to ask for "new biodata" as we were pressed for time.
Worse still, I couldnt reach the staff in charge of our case for many days on her mobile phone (I only realised lately from her handphone "battery was flat for few days".
The question that might be on your mind is why dint we call the office? I did call the number on the name card many times - but no response. How would you feel if the staff handling your case mobile line was down for few days, office phone can't get? - Our immediate thought was kena conned! Wanted to call the police but I calmed myself and searched the internet for maids specialist number and found a number to call but was given 3 other numbers before I reached one of the staff. And it was only then did I realise...OKAY Karen was posted to Katong.
I asked her why she dint answer my call and why she dint tell me she was posted to Katong and the answer was "the bukit timah side never tell you meh?"
Also I asked why she dint update me with the biodata, she will say "ok will send you by xx time. There will be new bio data"
AGAIN, the "new biodata" never came. Had to call the staff again and again and only then she will forward some stuffs. Tried calling and wanted to enquire about some stuff etc. , but couldn’t get her again
In the end pissed off, had to go down katong to find her as calls and emails dont work at all. There was even one instance when I went down to katong and realized she was at bukit timah that day!
At this time already mid October. Finally we shortlisted 2 potential maids on the spot.
This time I was careful (seeing the last haphazard attitude) and asked her if to confirm the maid is willing to take care of new born. She says as per the job order you filll in what. Then I asked "what job order?" ONly then we realised NO job order was given to me to fill and I dint know I had to fill in one.
SHE DID NOT GAVE US THE JOB ORDER TO FILL IN! SO ALL ALONG, THEY JUST ANYHOW THROW MAID AT US! AND THE MAID DINT EVEN KNOW WHAT KIND OF WORK THEY WOULD BE DOING!!!
On the spot, she took down the Maids Biodata reference number (or whatever code) and says will check if the maid willing to do the job order.
2 days later as no reply again from your staff, I told her to reserve those 2 first as worry they might be taken by someone else and guess what?
I WAS ASKED "WHAT IS THEIR CODE ETC." I TOLD HER "I THOUGHT YOU HAVE IT? YOU NOTED DOWN ON THE SPOT WHEN I WENT DOWN"
"She says can't find!!!!". Frustrating!!!! Waited 2 days but actually she just sit on the case even though we impressed on her the URGENCY!
Isnt it clear now that she dint even check with the recruiter side if the maid is "willing" even to take care of new born as she dont even know what are their codes.
AGAIN, 1 - 2 days later, no updates. I have to keep requesting for updates and was told the candidate "can't".
So again the cat and mouse game began, I requested for bio update and no reply. sent an email on 24th October, Until the final straw came on 27th October - I emailed her says I will go down take back deposit but no reply.
So I went down with my wife to Katong to look for her. I was on the way down to Katong to talk to her and realised from Katong side, she is at Bukit timah again! ...so went down to bukit timah to look for her.
When I reached bukit timah, she was not at the usual booth, had to run around and found her at another Maids specialist outlet with her colleague. SAME THING "THE KATONG SIDE NEVER TELL YOU I AM HERE MEH?"
We told them we needed someone who could take care of infant or new born preferably or at least willing. We were shown a biodata of a helper (fresh mynmar) with at least a 4 in rating for taking care of baby/ children - was told infant/new born ok also. Was given the hard copy of the maid.
WE DECIDED to give another shot as we were almost desperate and too urgent to hunt for another agency and the potential helper seems a match.
The next day I asked KAREN to resend the bio and I REALISED THE RATINGS "HAVE WORSENED". NO REASON WAS GIVEN. But at this time as I dint have time to go down "play" with your staff anymore and was too tired constantly reminding and chasing her so I decided to proceed still.
BUT QUESTION TO YOU ALL OUT THERE : CAN THE BIODATA JUST CHANGED SO SUDDENLY WITHIN A DAY? I STILL HOLD THE HARD COPY OF THE BIODATA.
Day of collection of maid
- NIGHTMARE AS THE JOB SPECIFICATIONS DIN’T PUT MAID WAS WILLING TO TAKE CARE OF BABY WHICH WE HAVE EMPHASIZED. AND IS IN OUR JOB ORDER. ON THE SPOT, KAREN CROSSED OUT AND WRITE INFANT AND GOT EVERYONE TO SIGN, INCLUDING THE MAID!!! CAN JUST CHANGE ON SPOT?!?!!?!
1stly the maid dint understand English and couldnt read english (tested) and I believe it is not right to just change the job order when she has arrived and worse still without a translator.
IT IS A LONG STORY FROM HERE, WE RETURNED THE MAID AND ARE NOT GETTING REFUND.
Refund delayed for 5 months! The owner of Maids Specialist took 3 mths to reply! And basically was more to deduct our monies for refund.
I did a check and realise the company is a $1 company.
So just beware!
BTW coincidentally I met some people who have engagements with Maids Specialist and they highlighted the usual same issues.
- unresponsive (very consistently unresponsive)
- poor helpers matching
- delays and delays and more delays
- many issues with maids hired
- delays in getting replacement
Many more others.
I am still in the midst of all these mess with them so just want to warn all people here not to EVEN use maids specialist!
IT is a night mare and caused much distress to my family!
23-08-2014, 09:13 PM,
RE: MAIDS SPECIALIST PTE LTD : Beware!!!!!!!
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